SWITZERLAND, MAY 27 – The Nigerian Communications Commission (NCC) has revealed that it received a total of 76 complaints, 58 of which were regarding unsatisfactory data services provided by telecoms during the lockdown which commenced on March 30th in some states.
In a public notice, the commission explained why telecoms consumers are witnessing faster data depletion since the beginning of the lockdown.
Director of Public Affairs, NCC, Dr. Henry Nkemadu, in the notice, said: “The nature of technology (2G, 3G or 4G), the quality of the network, the speed of the download, the type of websites you visit, the specifications of your handset, and so many other factors contribute to your data consumption.”
Highlighting the factors affecting data consumption, he said “Your data is used whenever your phone connects to the Internet. The following activities are the most common uses that reduce your data: Sending and receiving emails; downloading and uploading files (pictures, documents, videos, among others.).
“The larger the file, the more the data consumption browsing the internet; the more pictures, videos or graphics on the websites visited, the more data is used.
“Instant Messaging – like WhatsApp, Facebook Messenger, Snapchat, etc., streaming music/ videos on YouTube, Hulu, Netflix and other channels and games use a lot more data than most people imagine due to the intense graphics and algorithms that power them.
“So also are Social media applications such as Facebook, WhatsApp, Twitter, Instagram, video-chatting and conferencing applications like Zoom, Skype, WhatsApp Video, among others.”
It, however, added that 68 of the grievances lodged with the commission during that period had been resolved.