SWITZERLAND, MAY 06 – Cable TV providers, MultiChoice Nigeria is set increase the cost of its DStv and GOtv packages, media sources have revealed. This is coming amidst economic serious downturn and the COVID-19 pandemic which has forced many Nigerians to stay at home and patronize the cable platform.
Today’s Echo can also confirm that DStv will soon cancel DStv Access and DStv Family packages and replace them with DStv Yanga and DStv Confam.
Also, effective from 1 June, GOtv Value and GOtv Plus packages will be phased out and customers migrated to the brand new GOtv JINJA & GOtv JOLLI.
This is an attempt by the cable TV platform to commence the implementation of the Added Tax, VAT, rate, which raised the VAT from 5 to 7.5 percent on goods and services.
According to media sources, MultiChoice had been paying the 2.5 percent hike on behalf of its subscribers for the fast four months, which has kept prices at the pre-February rate of five percent.
Today’s Echo gathered from DStv’s official Twitter handle that the cable TV platform will soon cancel DStv Access and DStv Family packages and replace them with DStv Yanga and DStv Confam.
GOtv also announced on its Twitter handle:
“Effective 1 June, GOtv Value & GOtv Plus packages will be phased out and customers migrated to the brand new GOtv JINJA & GOtv JOLLI; packaged exclusively for Naija.”
Some Nigerians have however, criticised Multichoice’s move, especially the timing of the price hike, at a time when many Nigerians are at home and have fewer choices to spend their leisure time besides watching TV.
“DStv’s arrogance…especially during this lockdown is reaching breaking point …its customer service platform has all but collapsed that no adequate responses are available to resolve issues over the phone, Twitter handle and the terrible WhatsApp chatroom. It’s a disgrace to the Nigerian market that its cash cow.
“Of course this is what happens in a virtual monopoly but it knows that our usually ineffective regulators are doubly busy with COVID-19 so it can afford to take subscription fees, deny you the service and block all avenues for complaints .
“Worse…it has even blocked the free to air Chinese channels at a time some just need to see something on TV…anything at all is fine…but no..DStv must rub it in that your’e locked down and probably broke to boot.
“Never seen such a mercenary enterprise in a long while,” a DStv customer told Today’s Echo.